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elivorastion

Financial Services Excellence

Privacy Policy

elivorastion Financial Services

Last updated: January 15, 2025

1. Introduction and Data Controller

elivorastion ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller for the personal information we process about you. Our registered address is St Joseph's Presbytery, 15 Lamb's Passage, London EC1Y 8LE, United Kingdom. You can contact our Data Protection Officer at info@elivorastion.com for any privacy-related inquiries.

2. Information We Collect

Types of Personal Data We Process

Contact Information Financial Data Identity Verification Transaction Records Communication Logs Technical Information

We collect information that you provide directly to us when you register for our services, complete financial transactions, or communicate with our customer service team. This includes your name, address, email address, phone number, date of birth, and financial account details necessary for providing our services.

Additionally, we automatically collect certain technical information when you use our website and services, including your IP address, browser type, device information, and usage patterns. We use cookies and similar technologies to enhance your experience and analyze service usage.

3. Legal Basis and Purposes for Processing

We process your personal data under several legal bases as defined by UK GDPR. Most commonly, we process data for the performance of our contract with you, to comply with legal obligations in the financial services sector, and for legitimate business interests including fraud prevention and service improvement.

  • Providing financial services and customer support as outlined in our terms of service
  • Conducting identity verification and anti-money laundering checks as required by UK financial regulations
  • Processing transactions and maintaining accurate financial records
  • Communicating important service updates, security notices, and regulatory information
  • Analyzing service usage to improve our platform and develop new features
  • Detecting and preventing fraudulent activities and security threats

4. Data Sharing and Third Parties

We share your personal information only when necessary to provide our services, comply with legal requirements, or protect our legitimate interests. We work with carefully selected service providers who assist us in delivering our financial services platform.

Our primary data sharing occurs with payment processors, identity verification services, and regulatory bodies as required by UK financial services law. We also share limited information with technology providers who help us maintain our platform security and functionality.

Important:
We never sell your personal information to third parties for marketing purposes. Any data sharing is conducted under strict contractual agreements that require recipients to protect your information according to UK data protection standards.

5. Your Rights Under UK GDPR

As a UK resident, you have comprehensive rights regarding your personal data. We are committed to facilitating the exercise of these rights and will respond to valid requests within one month of receipt.

Right of Access

Request a copy of the personal data we hold about you, including details about how we process it.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal information we have about you.

Right to Erasure

Request deletion of your personal data in certain circumstances, subject to legal retention requirements.

Right to Data Portability

Receive your personal data in a structured format or request its transfer to another service provider.

To exercise any of these rights, please contact us at info@elivorastion.com with your full name, registered email address, and specific details about your request. We may need to verify your identity before processing certain requests to protect your personal information.

6. Data Security and Protection Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption, access controls, regular security audits, and employee training programs.

All personal data is encrypted both in transit and at rest using industry-standard encryption protocols. We maintain secure data centers with physical access controls and conduct regular penetration testing to identify and address potential vulnerabilities. Our staff undergo regular data protection training and are bound by strict confidentiality agreements.

Despite these measures, no internet-based service can guarantee complete security. We continuously monitor our systems for potential security threats and will notify you promptly if we become aware of any unauthorized access to your personal information, as required by UK data breach notification requirements.

7. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any potential disputes. Our retention periods are based on the nature of the information and applicable legal requirements in the UK financial services sector.

Generally, we retain account information and transaction records for seven years after account closure, as required by UK financial regulations. Marketing communications data is retained until you withdraw consent or for three years from your last interaction with us, whichever is sooner.

When personal information is no longer required, we securely delete or anonymize it using approved data destruction methods. Some information may be retained in anonymized form for statistical analysis and service improvement purposes, but this cannot be used to identify you personally.

8. International Data Transfers

While we primarily process your data within the United Kingdom, some of our service providers may be located in other countries. Any international transfers of your personal data are conducted in accordance with UK GDPR requirements and include appropriate safeguards to protect your information.

When we transfer data internationally, we use approved transfer mechanisms such as adequacy decisions, standard contractual clauses, or certification schemes. We ensure that all recipients provide an adequate level of protection for your personal data, equivalent to that required under UK data protection law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential functionality, analyze usage patterns, and enhance your browsing experience. We categorize cookies as strictly necessary, performance, functionality, and targeting cookies, each serving different purposes.

Strictly necessary cookies are essential for basic website functionality and cannot be disabled. Other cookies require your consent, which you can manage through our cookie preference center. You can also control cookies through your browser settings, though disabling certain cookies may affect website functionality.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we will notify you through our website, email, or other appropriate communication methods at least 30 days before the changes take effect.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information. The date of the last update is indicated at the top of this policy. Your continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Our Data Protection Team

Data Protection Officer St Joseph's Presbytery, 15 Lamb's Passage
London EC1Y 8LE, United Kingdom

Email: info@elivorastion.com
Phone: +447793763282

For complaints about our data handling, you also have the right to contact the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.